External AgenciesAll referrals are made by the non- resident parent in the first instance. This can be done with an agencies/organisation's support and encouragement, especially if access to a computer or email address is difficult for your client.
Please do not refer a client without contacting the Child Contact Centre Co-ordinator first to check availability of space and time and which referral route to use.
Only people named on the referral form will be allowed admittance to the Child Contact Centre. This may be varied by written agreement by both parties.
Parents are responsible for their children at all times whilst they are at the Child Contact Centre
The centre will try and maintain a friendly, impartial and confidential environment, we would request that you do not at any time ask to see your clients on our premises without prior agreement.
Only dates and times of a family's attendance will be disclosed unless it is felt that anyone using the Centre or a volunteer or a member of staff is at risk of harm. In the unlikely event of it becoming necessary to quote a Centre Co-ordinator in any report, due to a centre user, volunteer or a member of staff being at risk of harm, the form of words used should be checked and agreed with that person concerned beforehand
Child Contact Centres providing Supported Contact will not knowingly accept a referral when somebody involved has been convicted of any offence relating to physical and/or sexual abuse of a child, unless there are exceptional circumstances and they have sought appropriate professional advice.
The Child Contact Centre reserves the right to reduce or terminate contact if it is felt to be in the best interest of the child.
Parents should be informed that because of the welfare of the child is paramount, there might be times when contact cannot take place if the child is too upset even if there is a contact order.
Referrers should make arrangements for the provision of an interpreter where English is not the first language of the family involved and problems may arise with communication. The costs of this will need to be met by the family.
The Centre should be viewed as a temporary facility to establish contact. The Child Contact Centre will be asking for your assistance to review the family's progress after six months.
Please notify the Child Contact Centre Co-ordinator if the arrangements for contact are going to change or if contact is going to cease.