Get Help

Are you a separated parent?  Are you finding it hard to sort contact arrangements out?

  • because your children are still experiencing conflict between you and your ex-partner
  • because you and your ex-partner are unable to agree on contact arrangements
  • because there has been no contact for a long time
  • because you can't or don't want to see your ex-partner
  • or for other reasons ?
 A Child Contact Centre may be able to help.

You may find the link below to a short film about Child Contact Centre helpful.

Listen to the Children:

What to do next?

There are two routes  to be considered if you wish to apply to use the centre. 
There is a self referral route and this can only be used if there are no criminal convictions. Supported Contact will not knowingly accept a self referral when somebody involved has been convicted of any offence relating to physical/emotional abuse of their partner and/or physical/emotional/sexual abuse of a child, unless there are exceptional circumstances and they have sought appropriate professional advice.

If a parent applying for contact does have a criminal conviction they will need to apply online to the National Association of Child Contact Centre who will look at and check suitability to use the Salisbury Child Contact Centre. 
If you prefer your solicitor, family mediator and others can make the referral for you on your behalf.

Referral Steps

Families wanting to apply for a place at a contact centre will be required to go through the following process.
  1. Always first make contact with us directly for advice prior to making a referral. We will advise you which route of referral you need to take.
  2. Referral Paperwork – both the resident and non-resident parent needs to complete the Referral Paperwork.After this paper work has been received from both parents you will be invited to attend a Pre-Assessment Interview at our main office. 
There are separate meetings for resident and non-resident parents. This Pre-Assessment Interviews and will be used for:
  • Gathering information about you, your children and the background to what happened.
  • To assess the needs and suitablity of each familiy requiring contact.
  • To confirm your identity, and you will be asked to bring a passport or driving licence and a utility bill.
  • Give you a chance to meet the Contact Centre Co-ordinator and to be given information about the centre and how it operates.
  • Sign and agree our Terms and Conditions for using the contact centre.            
Length of time that you will be able to use the centre for: 
The centre will in the first instance only offer you up to 12 sessions of contact. If more or less are required that will be agreed between all parties.

Salisbury Child Contact Centre is a Charity and not a Private Business. We seek external funding to provide the service to families and their children. We do make charges for the service but don't wish to exclude any families due to finacial harship. Please discuss fees with the Co-ordinator in advance of your referral should you be experiencing finacial hardship.  

  • There is a £40 charge for the pre-assessment interview per parent. This lasts for approx. 60-90mins. 
  • The session fees for 12 sessions are £130 payable in advance. This cost is shared between both parents (£65 per parent). This fee can be paid over a rolling period in advance of sessions.
  • Please note that the £40 pre-assesment interview fee and the advance session fee is non refundable. 
  • If you are experiencing any financial hardship and/or in reciept of benefits this fee can be negotiated or waived. 
If you have any criminal convictions you will need to make a referral through the NACCC website so please go to: where you can access the Referral Form that needs to be filled in online

You will need to register and there is a helpful ‘How it works’ section that explains the process.  
What you will need to complete the form:
  • You will need an email address to register.
  • You will need a credit or a debit card or a Paypal account to pay the £10 registration fee.
  • You will need to know either the postal address or the email address or the phone number of the person that the children are living with so that you can contact them.
  • You will need to know the dates and details of any court proceedings about your child/children and any convictions that you have.

Separation/divorce brings many issues that can prevent parents from moving on with their lives – If parents are finding it hard to move on then their children will find it hard also.

NACCC have a support worker who can:
  • Support separated parents around many emotional/practical issues that they face
  • Provide parents with information that may be useful and helpful in being able to better collaborate
  • Signpost you and your ex-partner to other services that can also provide specialist help and support
  • When you apply online through NACCC the centre's support worker will contact you and explain the support they can offer.

The Salisbury Child Contact Centre is an independently funded project which is managed by Wessex Community Action, a Charitable Company Limited by Guarantee, Registered Charity No. 1019716